Colonial recently sponsored a team for The Casco Bay Swing golf tournament supporting the Young Life Casco Bay program. Young Life Casco Bay helps middle and high school age youth grow in faith, while learning about culture, leadership, and building healthy relationships. Supporting community and families is an essential part of our values here at Colonial, and this program serves more than 11,000 young people annually in the Greater Portland area. We donated $560 for the event, and our team members included (left to right): Anne Latendresse, Phaedra Gallant, Ellen Bois, and Jennifer Scanlon.
Rebecca Nickerson, AIS, AIC
We are welcoming back a familiar face here at Colonial! Rebecca Nickerson returns to Colonial after six years as a Property Claim Supervisor with a regional insurance carrier. She previously joined Colonial in 2008, and was a valued member of the management team for almost five years. Rebecca is a self-described “coverage review junkie”, has earned the AIS and AIC designations, and has 20 years’ experience handling residential, commercial, and CAT property losses. She is well-versed in management of property claims, handling litigated files, and all forms of coverage review and policy interpretation. She is excited to return to Colonial and resume her role on our management team.
Rebecca has worked as a property claim adjuster since 1999, first as a staff field adjuster for regional and national carriers, then in supervisory roles. She is well-versed in handling all levels of residential and commercial property losses, and has completed advanced training courses in estimating and claims management. She is a graduate of the University of Southern Maine, and is a past president of the Southern Maine Claims Association. Rebecca holds adjuster licenses in Maine, New Hampshire and Vermont.
Rebecca lives in Freeport and enjoys gardening, spending time with her daughter and two grandchildren, and discovering new local restaurants.
Cindy McHugh, AIC
Senior Property Adjuster
Cindy brings over 20 years of adjusting experience to Colonial, previously working for insurance carriers in Southern Maine. She has handled auto claims, including bodily injury and liability, as well as all levels of property loss adjusting. She particularly enjoys the variety adjusting offers, and being on the road to meet and help a lot of different people. She will be handling both residential and commercial property claims in the Lewiston-Auburn areas, along the midcoast, and as needed throughout Colonial’s coverage areas.
She is licensed in Maine, New Hampshire and Vermont.
Cindy and her family live in Yarmouth, and enjoy doing anything outside including skiing and hiking.
Andrea Smith, AIC
Senior Property Adjuster
Andrea joins our Property Adjusting team with over 30 years of insurance adjusting experience, having previously worked for a large national carrier. She first worked in auto liability and personal injury adjusting, then moved into property adjusting. With a very analytical mind, she particularly enjoys policy interpretation and coverage analysis, along with the variety of policies one works with in an independent adjusting firm versus a single carrier. She is a skilled estimator, and likes the creativity required to sketch plans for reporting.
Andrea is very familiar with the York County, Maine area, and is licensed in Maine, New Hampshire and Vermont.
A Maine native, Andrea grew up in Falmouth and still resides there with her husband and two teenagers. Both her son and daughter are athletes, so the family spends a lot of time together at sporting events, as well as participating in outdoor activities. Her husband, Daniel, is on the Board of The Maine Children’s Cancer Program and is also a Rotarian, so they spend a lot of time volunteering. As a family, they volunteer regularly as “guest chefs” at the Ronald McDonald House.
We took advantage of having the majority of our team together for our Annual Meeting this year, and held our 1st Quarter Employee Appreciation Event at a local bowling alley the evening before. It’s important to us to give our hard working staff a chance to relax together and build comradery. We enjoyed some healthy competition, food and beverages, and the chance to kick back together in the lanes. The winning team was Scott Kidder, Luke Provost, and Barclay Scheick. What a fun night!
At Colonial, we recognize that it is our exceptional and dedicated staff that set us apart, and deliver on our client promise each day. This year at our Annual Meeting we acknowledged one of those exceptional team members, Senior Property Adjuster, Brandon Robertson.
Brandon joined Colonial in 2014, having previously worked for a large insurance company as a property adjuster, as well as a large construction firm where he was responsible for sales and estimating, and completing insurance loss estimates. In his time with Colonial, Brandon has skillfully managed covering claims for an enormous territory, and ascended the Colonial ladder very quickly due to his superior work ethic and commitment to doing his very best every day.
Brandon has been recognized throughout his career for providing detailed investigations and exceptional customer service. Brandon is energetic and has effectively managed multiple high priority projects, and large, complex losses. He is always available to cover weekend and holiday calls, handling losses in both property and GLPD claims.
Brandon’s positive attitude, professionalism and commitment to our clients shows in each claim that he handles. He has proven to be a natural leader at Colonial, coaching and training new employees, and readily sharing his knowledge with his coworkers. Brandon leads by example and we are very pleased to present him with this year’s Exceptional Service Award.
It is always difficult to say farewell to a member of our Colonial family. So it is with mixed feelings we announce that General Adjuster, Duane Fricke, is retiring effective in June.
Company founder, John T. Kidder III, who brought Duane to the company originally, was on hand at our Annual Meeting to give his well-wishes to Duane.
Duane has had an impressive career with 45 years under his belt in adjusting, claims management roles, and running CAT operations throughout the Northeast.
He began his insurance career in 1974 with a national independent adjustment company, learning the ropes in property adjusting and quickly advancing his career to claims management roles. Prior to joining Colonial Adjustment in 2006, he worked for a major carrier as a General Adjuster in northern New England, responsible for large commercial and personal lines property claims.
His work with Colonial has included traveling the expanse of Maine, New Hampshire and Vermont territories providing his expertise in handling major losses, representing the Colonial brand in establishing our current market footprint, and promoting our future growth with his considerable knowledge. Duane’s expansive career handling major losses has made him an invaluable member of our Property division. His Midwestern perspective, sensibility and humor will be missed!
Duane is headed to Florida with his lovely wife Christine, to enjoy some golf and frequent visits with their sons and grandchildren. We extend our most heartfelt best wishes as he begins this new phase of his life.
We celebrated several key promotions at our Annual Meeting in March, in both our property and casualty departments. Please help us congratulate the following individuals for their advancing expertise as they assume their new levels of adjustment designation:
Ryan joined Colonial in 2013, and has consistently worked to expand his knowledge and grow as an insurance professional, earning his AIC designation in 2016. He is one of our most versatile adjusters, and demonstrates his dedication to the needs of our clients by consistently volunteering to work GLPD and other casualty claims on top of his demanding property claim workload. Ryan seeks out exposure to larger losses, and he has effectively handled a number of major commercial and residential losses.
Ryan was selected as a member of Colonial’s Efficiency Committee, and participated in a field-study in the use of mobile devices to prepare estimates in the field. Additionally, he has sought out leadership roles in training and mentoring new employees at Colonial. Ryan deeply values building relationships, serving as a board member for the Southern Maine Claims Association, and the Maine Junior Agents Association.
Ryan possess a drive and work ethic that serves as a tremendous example to emulate, and we are very pleased to advance his designation to that of Senior Adjuster.
Scott joined Colonial in 2015 from an independent insurance company, and has proven himself as a true workhorse, dedicated to the needs of Colonial and our clients. He has handled a number of larger losses, effectively communicating with the involved parties and recognizing the need for various consultants to help determine the cause of the loss and scope of damage. Scott has handled over 950 losses, across Maine, New Hampshire and Vermont, during his tenure at Colonial since his hire date, more than any other adjuster in the company during the same timeframe.
Scott distinguishes himself above his peers in both production and performance. During times of increased workload, he embraces the challenge and pushes through. He is always willing to work the arduous hours necessary to meet client demands, and will accept, even request, additional work. Scott is a true asset to Colonial Adjustment, and we are pleased to promote him to the level of Senior Adjuster.
John began working at Colonial in 2015, and has helped increase our market share in Vermont through his hard work and determination. He consistently rises to the needs of our clients, always willing to cover our Emergency Claim hotline, while handling a multitude of large claims. John has handled over 725 losses since his employment with Colonial in both Vermont and New Hampshire.
John has excellent communication skills, which enable him to work through disputes concerning the scope of damages and costs with insureds, contractors and public adjusters. No matter how many claims he has on his plate, he remains unflappable, and is always up to the challenges that adjusting presents. We are very pleased to advance John to the designation of Senior Adjuster.