Staff Announcements Archives - Page 2 of 6 - Colonial Adjustment - Colonial Adjustment

Colonial Adjustment Expands Vermont Territory

Doug O’Donnell
Senior Property Adjuster
Resident Adjuster- Fairlee, Vermont


Doug joins Colonial with more than 28 years in adjusting experience with a large national insurance carrier. As an adjuster in Vermont, he has always covered a large geographic territory, and needed to handle every aspect of the adjusting process. This broad experience makes him a perfect addition to our Vermont adjuster team, where he will be handling claims throughout the state for us, particularly in the “Northeast Kingdom.”

Doug began his adjusting career as an auto adjuster. For the past 16 years, he has been a property adjuster, handling first-party losses with some third-party liability claim experience as well. Doug is licensed in both Vermont and New Hampshire. 

Doug lives in Fairlee, Vermont with his wife, Elizabeth, and their three children. In his free time, Doug loves spending time with family enjoying many family activities. 

Please join us in welcoming Doug to … Read More

Spotlight on Staff: Jeff Lee

Jeff Lee
Senior Property Adjuster

Jeff joined Colonial in May of 2020 with an impressive 42-year career as an independent claims adjuster, claims manager, and regional claims manager. He began adjusting just out of college with an independent adjustment firm. Shortly thereafter, he moved to a large national adjustment firm in the Boston, Massachusetts area where he served as both Claims Manager and Regional Manager. In 1997, he was promoted to Branch Manager and opened a new regional office for the company in Waterville, Maine. As a Maine native, he was delighted to return to his home state.

Jeff has extensive experience in multi-line adjusting, including high-exposure casualty claims, serious injury, and serious auto/trucking claims which have included fatality investigations. He has also worked for over 30 years with housing authorities handling liability slip and fall claims, and with state of police and fire throughout the entire state. He has … Read More

New Property Adjuster Joins Our Team

Aaron Trembley
Property Adjuster

Aaron joins Colonial as a property adjuster after working 18 years at an owner-operated disaster restoration company in Camden. He began as a technician in the field, and obtained his IICRC certifications for water damage and mold. In 2015, he became the Claims Manager and Estimator for the company, working with insurance companies and adjusters on the mitigation and repair side of property claims. 

Aaron is licensed in Maine, and will be covering our central and mid-coast Maine territory. 

Aaron grew up and attended college in California. When he was asked by a friend to do a cross-country drive to visit his family in Maine, he tagged along and never went back. He lives in Washington, Maine with his fiancé who he is marrying this August. He enjoys spending time outdoors with his fiancé and daughter, boating, fishing, camping, and spending time with friends and family. Please … Read More

Colonial Welcomes New Casualty Adjuster

Chris Rand
Senior Casualty Adjuster

Chris joins Colonial after devoting more than 30 years to the insurance industry, working in a variety of claims roles. His focus over the last 20 years has been handling high exposure bodily injury claims and claims litigation. He has worked at large national insurance carriers over the course of his career. In 2021, he retired from Liberty Mutual Insurance Company where he specialized in complex claims resolution.

Chris comes to Colonial with an exceptional background in casualty adjusting, and is highly regarded for his expertise high exposure claims resolution, third-party claims, and litigation investigations. He served many years as panelist for the Intercompany Arbitration Forum, and has been involved with the Southern Maine Claims Association in the past. Chris will be handling casualty claim assignments in Maine and New Hampshire. He is licensed in Maine, New Hampshire, Vermont, Rhode Island and Connecticut.

Chris has … Read More

Spotlight on Staff: Andrea Smith, AIC

Andrea Smith, AIC
Senior Casualty/Property Adjuster

Andrea joined our Property Adjusting team in 2019 with 28 years of insurance adjusting experience. She began her career handling Workers’ Compensation claims, specializing in complex injuries, which included representing Employers at depositions and mediations. She then began working for a large national carrier, initially handling auto liability and complex personal injury/litigation cases, before transferring to property claims adjusting. Andrea has since progressed to cover both property and casualty adjusting. Her background gives her an ideal understanding of complex casualty and 3rd party liability investigations, including claims that involve personal injury and/or property losses.

With an analytical mind, Andrea especially enjoys gathering and analyzing data, policy interpretation, coverage, and legal analysis. She is a skilled estimator, and likes the creativity required to sketch plans for reporting. Since joining our Casualty area, she is enjoying increased opportunities to utilize her experience in liability investigations, personal … Read More

Exceptional Service Award Given for 2020

Luke began working for Colonial in August 2006, joining the Property division as an enthusiastic and ambitious new adjuster. He took advantage of every learning and mentoring opportunity, demonstrating a strong work ethic and eagerness to advance his expertise and career. Luke has been assigned nearly 300 fire losses and hundreds of other major losses, with over 40% of his current losses categorized as major losses. His strong leadership abilities, thoughtful demeanor, and eager willingness to accept and meet challenges, make him an excellent mentor to our new adjusters. Because of his many attributes, clients routinely seek out Luke for claims handling.

Luke is a graduate of Johnson & Wales University with a bachelor’s degree in International Business. He grew up in a family business that demanded 24/7 attention, teaching him the sense of commitment and dedication he demonstrates in his role as a General Adjuster. He loves the variety … Read More

3 Colonial Adjusters Receive Promotions

We celebrated several key promotions at our Annual Meeting in both our property and casualty areas. Please help us congratulate the following individuals for their advancing expertise as they assume their new levels of adjustment qualification:

Alex Hill – General Adjuster

Alex joined Colonial in 2015 after several years adjusting claims for a national insurance carrier where he benefited from extensive training programs. He has handled losses primarily in Vermont and New England, but has also spent time handling Catastrophe claims throughout the country during large storm events including Super Storm Sandy in Manhattan, NY in 2012. He handles both homeowners and commercial losses in our Property Division, as well as Contractor Property Damage investigations for our Casualty area.

At Colonial, Alex participates in efficiency committees, including learning and demonstrating tablet-based estimating and claim databases that influence our current technology configurations. He always answers the after-hour call, and has handled … Read More

Senior Property/GLPD Adjuster Promoted

Ryan Coffin, AIC
Assistant Property/GLPD Supervisor& Senior Adjuster

Please join us in congratulating Senior Property/GLPD Adjuster, Ryan Coffin, on his well-deserved promotion to Assistant Property/GLPD Supervisor and Senior Adjuster! 

Ryan joined Colonial in 2013, and has consistently worked to expand his knowledge and grow as an insurance professional through continuing education and practical application experience here at Colonial. He always welcomes new opportunities to grow professionally and take on additional responsibilities. Ryan’s enthusiasm for his profession shows in his commitment to our clients, and his service-oriented attitude. He deeply values building relationships, and is also active in several professional organizations including as a Board member of Southern Maine Claims Association, and a Committee member of the MIAA’s Young Agents Committee.

Ryan has a BS in Business Administration, Risk Management and Insurance, and earned his in Associate in Claims (AIC) designation in 2016. In his new role, Ryan will be managing … Read More