Colonial Adjustment Insurance Claims Adjusters - Colonial Adjustment

Proven expertise you can count on!


We are here when you need us, with expertise you can count on. Colonial Adjustment, Inc. has been providing superior multi-line claims adjustment services for over 40 years. As New England’s largest full-service independent adjustment company, we can handle any claim adjustment need for both personal and commercial lines.

We have a proven track record of fast response time, attention to every detail, and accurate reporting to your standards. Our Emergency Claims Service gives us the ability to handle all of your property and casualty claims immediately, and our Catastrophic Claims Services allow us to provide your policy holders with the customer service that they deserve in a heightened time of need.


Our Mission

Our Mission is to provide the most accurate and timely adjustment services, while offering exceptional attention to detail and unparalleled personal commitment to our customers.

Experience & Expertise

Our highly-trained staff are committed to customer service, and possess exceptional expertise in what they do. Our team of Adjusters are the best in the industry, averaging 15 years or more in the business.

Quality Matters

We care about your policy holder’s experience being the absolute best it can be, and that is why we have a long history of loyal clients. Our management team reviews each claim as a standard of practice so that we can ensure the highest quality control. Reliability and professionalism is what you should expect from us.

We deliver what we promise – that is our guarantee.


Colonial Staff Enjoys Annual Bean Bag Tournament

After a very busy year thus far, our Colonial team enjoyed some downtime to partake in a little competitive fun at our Annual Bean Bag Tournament. We took advantage of a lovely day during the last of the Maine summer on our property at company headquarters in South Portland. It’s always a great Colonial family gathering, full of laughs, good food, and camaraderie. This year we were also joined by three of our catastrophic adjusters which served to enhance the team building outcome. Our group of talented and committed staff never ceases to amaze me. I am so proud of every Colonial family member and the daily effort each puts forth, so it’s important to me that we also enjoy some relaxation and enjoyment together as well. Congratulations to this year’s champions – Property Trainee, Scott Madden, and Senior Property/Casualty Adjuster, Andrea Smith!

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Colonial Welcomes New General Adjuster

Tim CrowleyGeneral Adjuster – New Hampshire Tim joins Colonial with over 30 years of adjusting experience. He has worked as a residential field adjuster for regional and national insurance companies, as well as independent adjustment firms, handling property and casualty claims throughout New England. During his career, he has managed multi-million dollar commercial and residential losses, including first party property claims, builders risk, and commercial general liability. His background includes investigation of causation, coverage analysis, scope and estimate preparation, vetting and utilizing experts, as well as documenting subrogation. Tim is experienced in trial deposition and courtroom testimony, including working with experts and legal counsel, and has been an appointed appraiser and chosen umpire in formal appraisals for insurance carriers. As a multi-line General Adjuster, Tim specializes in property loss claims for both residential and commercial losses and coverage analysis. Because of his extensive experience working large complex losses caused by natural disasters including weather and seasonal events, Tim will be part of Colonial’s Large Loss Team. He holds multi-lines adjuster licenses in Maine, New Hampshire, and Vermont. Tim is a…Read More

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Senior Auto Adjuster, Joe Lombardo, Assumes New Role

Joe LombardoSenior Casualty & Auto Adjuster We’re excited to congratulate Senior Adjuster, Joe Lombardo to his new hybrid role as a Senior Casualty & Auto Adjuster! Joe joined our Auto Adjusting division in 2022 after a lengthy career as an international procurement broker and licensed Private Investigator. His strong background handling Casualty and Worker’s Compensation claims in his role as a PI made him an ideal adjuster, and he is a natural match with casualty adjusting. Joe’s exceptional investigative skills and knowledge of the industry has evolved to a new hybrid role as he joins our Casualty division. He will be handling casualty claims in all three of our territory states, as well as continue to handle desk auto adjusting as needed. As a private investigator, Joe focused on investigating claims for the insurance industry. Much of his investigative work involved accident and medical investigation, gathering claimant and witness statements, and conducting scene investigations. Having traveled the world as a manufacturing supply chain and procurement broker, he has worked with hundreds of teams and clients in various industries. Joe is very…Read More

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