Karin joined Colonial in 2007 as the Customer Service Manager, after 16 years handling both personal and commercial claims with a large independent agency in the northeast. As Colonial’s Director of Operations, she is responsible for the day-to-day operations of the company, coordinating our adjuster assignments and training all new employee’s regarding company communication and technology. Karin also manages the Auto and Contents divisions of the business and is an excellent coach of her growing team of auto adjusters. She is a licensed Multi-Lines Adjuster in Maine, New Hampshire and Vermont, and is also a member of the National Association of Professional Women.
Karin is a liaison between client companies, agents and adjusters ensuring Colonial’s high standard of client service satisfaction is met. Her expertise in multiple product areas, and dedication to Colonial’s customer service standards make her a key contributor on the Leadership Team where she participates in all aspects of company planning and as advisor to the CEO.
She is a busy mother of two daughters and lives in Durham, Maine where she and her husband enjoy family activities including camping in the summertime around Maine, snowmobiling in the winter months, and relaxing with their daughters enjoying family movies and games.