Immediate Opening for Auto Adjuster

Colonial is seeking an AUTO ADJUSTER to join our desk adjusting team. This could be a part or full-time position. Compensation will be determined by experience of adjuster.

Licensed Auto Adjuster

Colonial Adjustment, New England’s largest independent adjustment firm is a family-owned and operated business located in South Portland, ME. We have provided full-service adjustment services to clients for more than 40 years and continue to grow during our second generation of leadership!

Our dedicated staff is our greatest asset, and we are especially proud of our high employee retention rate. We believe this is a direct result of our family-first philosophy, which  fosters a positive work environment  while promoting a healthy work-life balance. Our supportive team approach allows us to provide unparalleled customer service to our clients as well as bring out the excellence in one another.

We are looking for part-time or full-time Auto Adjusters to join our Desk Adjustment Team. This position is an in-office, remote or hybrid position. Our Auto Adjustment Team assists our clients in handling auto property damage claims over the phone. Delivering exceptional customer service in a prompt and effective manner is of highest priority at Colonial in accordance with our motto, Proven expertise you can count on.

Primary Responsibilities

• Investigating auto claims to determine liability for motor vehicle accidents.
• Deliver work product within timeframe guidelines, exhibiting appropriate urgency in response to  clients, policyholders, and team member needs.
• Utilize claim processing technology effectively.
• Maintain timely management of claim load and diary reports.
• Communicate professionally and efficiently with other team members, management, clients, insureds, and various other parties involved  in the insurance claim process.

Required Qualifications

• Hold and maintain current adjuster’s license for the State of Maine, New Hampshire, or Vermont
• Strong communication, investigation, and negotiation skills
• Ability to work in a fast- paced environment
• Exceptional customer service and phone skills
• Effective time-management skills
• Basic Microsoft Office Skills (Word, Excel, Outlook, and Internet Explorer)
• Business writing skills

Desired Skills

Prior experience obtaining recorded statements is a plus.

Familiar with the CCC Estimating System

The above description reflects the details considered necessary to describe the principal functions of the  job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

If you believe you are up to the challenge of partnering with the Colonial Adjustment Inc. team, please  submit your resume and a copy of all certifications / licenses to Anne Latendresse via email: alatendresse@colonialadj.com

Compensation commensurate with experience.