Colonial Welcomes New Staff to Property Division
Rebecca Nickerson, AIS, AIC
We are welcoming back a familiar face here at Colonial! Rebecca Nickerson returns to Colonial after six years as a Property Claim Supervisor with a regional insurance carrier. She previously joined Colonial in 2008, and was a valued member of the management team for almost five years. Rebecca is a self-described “coverage review junkie”, has earned the AIS and AIC designations, and has 20 years’ experience handling residential, commercial, and CAT property losses. She is well-versed in management of property claims, handling litigated files, and all forms of coverage review and policy interpretation. She is excited to return to Colonial and resume her role on our management team.
Rebecca has worked as a property claim adjuster since 1999, first as a staff field adjuster for regional and national carriers, then in supervisory roles. She is well-versed in handling all levels of residential and commercial property losses, and has completed advanced training courses in estimating and claims management. She is a graduate of the University of Southern Maine, and is a past president of the Southern Maine Claims Association. Rebecca holds adjuster licenses in Maine, New Hampshire and Vermont.
Rebecca lives in Freeport and enjoys gardening, spending time with her daughter and two grandchildren, and discovering new local restaurants.
Cindy McHugh, AIC
Senior Property Adjuster
Cindy brings over 20 years of adjusting experience to Colonial, previously working for insurance carriers in Southern Maine. She has handled auto claims, including bodily injury and liability, as well as all levels of property loss adjusting. She particularly enjoys the variety adjusting offers, and being on the road to meet and help a lot of different people. She will be handling both residential and commercial property claims in the Lewiston-Auburn areas, along the midcoast, and as needed throughout Colonial’s coverage areas.
She is licensed in Maine, New Hampshire and Vermont.
Cindy and her family live in Yarmouth, and enjoy doing anything outside including skiing and hiking.
Andrea Smith, AIC
Senior Property Adjuster
Andrea joins our Property Adjusting team with over 30 years of insurance adjusting experience, having previously worked for a large national carrier. She first worked in auto liability and personal injury adjusting, then moved into property adjusting. With a very analytical mind, she particularly enjoys policy interpretation and coverage analysis, along with the variety of policies one works with in an independent adjusting firm versus a single carrier. She is a skilled estimator, and likes the creativity required to sketch plans for reporting.
Andrea is very familiar with the York County, Maine area, and is licensed in Maine, New Hampshire and Vermont.
A Maine native, Andrea grew up in Falmouth and still resides there with her husband and two teenagers. Both her son and daughter are athletes, so the family spends a lot of time together at sporting events, as well as participating in outdoor activities. Her husband, Daniel, is on the Board of The Maine Children’s Cancer Program and is also a Rotarian, so they spend a lot of time volunteering. As a family, they volunteer regularly as “guest chefs” at the Ronald McDonald House.
Exceptional Service Award Given
At Colonial, we recognize that it is our exceptional and dedicated staff that set us apart, and deliver on our client promise each day. This year at our Annual Meeting we acknowledged one of those exceptional team members, Senior Property Adjuster, Brandon Robertson.
Brandon joined Colonial in 2014, having previously worked for a large insurance company as a property adjuster, as well as a large construction firm where he was responsible for sales and estimating, and completing insurance loss estimates. In his time with Colonial, Brandon has skillfully managed covering claims for an enormous territory, and ascended the Colonial ladder very quickly due to his superior work ethic and commitment to doing his very best every day.
Brandon has been recognized throughout his career for providing detailed investigations and exceptional customer service. Brandon is energetic and has effectively managed multiple high priority projects, and large, complex losses. He is always available to cover weekend and holiday calls, handling losses in both property and GLPD claims.
Brandon’s positive attitude, professionalism and commitment to our clients shows in each claim that he handles. He has proven to be a natural leader at Colonial, coaching and training new employees, and readily sharing his knowledge with his coworkers. Brandon leads by example and we are very pleased to present him with this year’s Exceptional Service Award.
General Adjuster Announces Retirement
It is always difficult to say farewell to a member of our Colonial family. So it is with mixed feelings we announce that General Adjuster, Duane Fricke, is retiring effective in June.
Company founder, John T. Kidder III, who brought Duane to the company originally, was on hand at our Annual Meeting to give his well-wishes to Duane.
Duane has had an impressive career with 45 years under his belt in adjusting, claims management roles, and running CAT operations throughout the Northeast.
He began his insurance career in 1974 with a national independent adjustment company, learning the ropes in property adjusting and quickly advancing his career to claims management roles. Prior to joining Colonial Adjustment in 2006, he worked for a major carrier as a General Adjuster in northern New England, responsible for large commercial and personal lines property claims.
His work with Colonial has included traveling the expanse of Maine, New Hampshire and Vermont territories providing his expertise in handling major losses, representing the Colonial brand in establishing our current market footprint, and promoting our future growth with his considerable knowledge. Duane’s expansive career handling major losses has made him an invaluable member of our Property division. His Midwestern perspective, sensibility and humor will be missed!
Duane is headed to Florida with his lovely wife Christine, to enjoy some golf and frequent visits with their sons and grandchildren. We extend our most heartfelt best wishes as he begins this new phase of his life.
Colonial Adjusters Receive Promotions
We celebrated several key promotions at our Annual Meeting in March, in both our property and casualty departments. Please help us congratulate the following individuals for their advancing expertise as they assume their new levels of adjustment designation:
Ryan joined Colonial in 2013, and has consistently worked to expand his knowledge and grow as an insurance professional, earning his AIC designation in 2016. He is one of our most versatile adjusters, and demonstrates his dedication to the needs of our clients by consistently volunteering to work GLPD and other casualty claims on top of his demanding property claim workload. Ryan seeks out exposure to larger losses, and he has effectively handled a number of major commercial and residential losses.
Ryan was selected as a member of Colonial’s Efficiency Committee, and participated in a field-study in the use of mobile devices to prepare estimates in the field. Additionally, he has sought out leadership roles in training and mentoring new employees at Colonial. Ryan deeply values building relationships, serving as a board member for the Southern Maine Claims Association, and the Maine Junior Agents Association.
Ryan possess a drive and work ethic that serves as a tremendous example to emulate, and we are very pleased to advance his designation to that of Senior Adjuster.
Scott joined Colonial in 2015 from an independent insurance company, and has proven himself as a true workhorse, dedicated to the needs of Colonial and our clients. He has handled a number of larger losses, effectively communicating with the involved parties and recognizing the need for various consultants to help determine the cause of the loss and scope of damage. Scott has handled over 950 losses, across Maine, New Hampshire and Vermont, during his tenure at Colonial since his hire date, more than any other adjuster in the company during the same timeframe.
Scott distinguishes himself above his peers in both production and performance. During times of increased workload, he embraces the challenge and pushes through. He is always willing to work the arduous hours necessary to meet client demands, and will accept, even request, additional work. Scott is a true asset to Colonial Adjustment, and we are pleased to promote him to the level of Senior Adjuster.
John began working at Colonial in 2015, and has helped increase our market share in Vermont through his hard work and determination. He consistently rises to the needs of our clients, always willing to cover our Emergency Claim hotline, while handling a multitude of large claims. John has handled over 725 losses since his employment with Colonial in both Vermont and New Hampshire.
John has excellent communication skills, which enable him to work through disputes concerning the scope of damages and costs with insureds, contractors and public adjusters. No matter how many claims he has on his plate, he remains unflappable, and is always up to the challenges that adjusting presents. We are very pleased to advance John to the designation of Senior Adjuster.
Several Adjusters Receive Promotions
We celebrated several key promotions at our Annual Meeting in May, in both our property and casualty areas. Please help us congratulate the following individuals for their advancing expertise as they assume their new levels of adjustment qualification:
Jon Hamm, General Adjuster
Jon started working at Colonial Adjustment in January 2010. For the past several years, he has assumed the role of practicing General Adjuster for vast northeast region of Maine, and he has continually expanded his knowledge and expertise to meet this challenge. Jon has effectively handled numerous large losses in excess of $500,000, and has handled multiple high-profile claims, and some of our largest clients have come to request Jon specifically. He has assisted in training new employees, and frequently visits agents throughout his territory to promote Colonial. Jon’s work ethic, professionalism and initiative reflect his considerable character. Please join us in congratulating Jon as he is promoted to the position of General Adjuster.
Alex Hill, Senior Adjuster
Alex joined Colonial in April 2015 with six years of prior insurance experience at a major insurance company. He covered our Vermont territory where we were just beginning to expand our business, but with his determination, work ethic, and persistent agency visits, Vermont has grown to a territory that requires more than two adjusters now. Alex consistently handles a large loss case load, large value losses, and is known for his meticulous detail on his reports. Alex’s ability to keep up with high claim volume while still meeting client needs has allowed him and Colonial Adjustment to grow its market share in the Vermont region to the impressive numbers we have today. We are pleased to advance Alex’s designation to that of Senior Adjuster.
John Meyer, Senior Adjuster
John joined Colonial in May 2014, and has been a true mainstay in his dedication to the clients of Colonial Adjustment. In his first year with us, John closed over 400 claims with a 117% efficiency ratio, which far surpassed all expectations. John never slows down as he continues to differentiate himself above his peers in both production and performance. John volunteers to work catastrophe losses outside his normal area and during times of increased workload, and truly embraces all challenges. He works arduous hours to meet the needs of client demands, even requesting additional work. John possess a drive and work ethic that serves as a positive example for all to emulate and we are pleased to advance his designation to that of Senior Adjuster.
Rebecca Michaud, Senior Adjuster
Rebecca started working at Colonial Adjustment in October 2015 with over eight year’s of experience with a major insurance company. Her knowledge base allowed her to hit the ground running very fast, and her attention to detail and desire to learn our business thoroughly has made her an outstanding adjuster. Rebecca’s reports are full of detail and impeccably written. She has worked very closely on numerous fire losses with our General Adjusters and has taken this knowledge to handle many fire losses on her own. Rebecca is great with our agents, making frequent visits to those in her territory, and has received many accolades from companies, agents and insureds because of her exceptional communication skills. Rebecca has an amazing work ethic, and she is a tremendous asset to Colonial Adjustment; she justly deserves her advancement to that of Senior Adjuster.
Luke Provost, General Adjuster
Luke began working for Colonial in August 2006, and since that time has handled an inordinate amount of large losses without supervision. During his tenure Luke has been assigned 257 fire losses and hundreds of other major losses, with over 40% of his current losses categorized as major losses. His strong leadership abilities, can-do attitude and thoughtful demeanor make him an excellent mentor to our new adjusters. Luke distinguishes himself above his peers in both production level and performance. Because of his many attributes, clients routinely seek out Luke for claims handling. His superior job performance and work ethic displays great credit upon himself and Colonial Adjustment, and demonstrate that he is well prepared for advancement to General Adjuster.
Brandon Robertson, Senior Adjuster
Brandon started working for Colonial in December 2014 during one of the busiest winters in company history and took off running. Brandon handles a variety of Property and Casualty losses ranging from small to very large losses across New Hampshire and Vermont. His exceptional organizational skills have helped him exceed in his career here, and he regularly helps write large loss estimates for the GA’s because of his Xactimate skill writing abilities. Brandon is consistently requested by clients to handle losses because they trust that things will be handled correctly, efficiently, and in a timely manner. Brandon is a true asset to Colonial Adjustment, and we know he will continue to exceed our expectations in his new role as a Senior Adjuster.
Colonial Announces Promotion on Leadership Team
Ellen Bois, CPCU, AIC
Colonial Announces Promotion on Leadership Team
At Colonial, we depend on our dedicated staff to uphold our values and deliver on our client promise each day, and we are delighted to acknowledge a member of the Leadership Team assumimg new levels of responsibility.